Shipping policy
Welcome to DUOZOULU! We aim to make your shopping experience smooth and reliable. Please review our shipping policy below for all delivery-related information.
Free Shipping
We’re delighted to offer free shipping on all orders above AED 350 across the UAE.
For orders below AED 350, a standard delivery fee will be applied at checkout.
Processing & Delivery Time
- All orders are processed within 1–2 business days after order confirmation.
- Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.
- Delivery typically takes 1-3 business days, depending on your location.
- Please note that processing or delivery times may be affected by weekends, holidays, or high-volume sale periods.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email or SMS.
If you face any issues tracking your order, please contact our customer support team.
Delivery Areas
We currently deliver across the United Arab Emirates. For international shipping inquiries, please contact our support team before placing your order.
Delivery Issues
If your order arrives damaged, incomplete, or incorrect, please reach out to us immediately so we can assist you in resolving the issue promptly.