Refund policy
At Duozoulu, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re happy to offer free returns and exchanges under the conditions outlined below.
To request a return or exchange, email customer.service@duozoulu.me or call/WhatsApp +971 56 680 3087 with your order number. Our support team will provide return instructions. Please contact support before sending items by courier.
Eligible items must be unused and in their original packaging.
Eligibility
- Returns and exchanges are accepted within 30 days of purchase.
- Items purchased during sales or promotions are non-returnable and non-exchangeable, unless defective or damaged upon receipt.
How to Return or Exchange
- You may return or exchange products at any nearest DUOZOULU store.
- Alternatively, you can contact our customer support team to arrange a return or exchange via courier.
- Once we receive and inspect your returned item, your refund will be processed using the original payment method.
Free Return & Exchange
We proudly offer free returns and exchanges for eligible items, so you can shop with confidence.
Refunds:
Approved refunds will be processed within 7–10 working days after we receive the returned product.
Refunds will be issued via the original payment method.
Shipping charges (if any) are non-refundable unless the item was received damaged.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We’ll arrange for a replacement or a full refund after inspection.